Carraggon CarraCSR · AI customer service reps
First 3 months free · new deploymentsAI that books over 92% of jobs.
CarraCSR's AI customer service reps answer the phone, respond to texts and book jobs straight onto your schedule — just like your best salesperson, on every call, all day.
Use cases
Instantly scale your entire contact centre.
AI Dispatcher
Prioritise high-value jobs, manage crew capacity, assign tags and keep job data clean — automatically.
- Capacity-aware scheduling
- Job tagging and routing
- Clean, complete job records
How it works
Power your inbound and outbound calls & texts with AI.
01
Inbound answered
Calls and texts hit CarraCSR first. It picks up instantly, in your brand voice, day or night.
02
Job qualified
It asks your intake questions, confirms the address and service, and flags emergencies for immediate dispatch.
03
Booked on the board
The job lands on your real schedule with the right window, crew and tags — no double-booking.
04
Outbound follow-up
Reminders, on-the-way texts, estimate chasers and review requests go out on their own cadence.
The post-booking layer
A booking isn't revenue. CarraCSR holds the thread until it is.
Most voice AI stops at the confirmation. Parts get delayed, windows shift, claims stall, techs run late. CarraCSR coordinates every party proactively — from the moment a case opens through to the closed invoice.
We book the job too. Better.
Voice and SMS on the same conversation, slot, address and arrival window confirmed live on the call, synced to your FSM instantly. 24/7, nothing goes to voicemail.
Proactive, not reactive
CarraCSR builds the full customer profile before first contact — install dates, warranty status, membership tier, service history. It reaches out first. They don't have to call.
Omnichannel, one thread
Voice, SMS, web chat, email and WhatsApp in the same case. Context carries across days and channels. No customer ever re-explains.
Every party, one thread
Homeowner, field tech, dispatcher, parts supplier and adjuster share one case with full memory. Nobody starts from scratch.
Triggered by what happens
Part arrived. Window shifted. Claim approved. Membership due. Warranty expiring. CarraCSR moves before anyone has to ask.
Through to the invoice
Confirmations, reschedules, tech-delay calls, arrival windows, follow-ups, review requests and win-backs — the whole lifecycle, run without headcount.
What runs underneath the post-booking layer
Agent Memory Platform
A living memory of every case, customer and job — who to contact, when, and why.
For You conversations
Outreach personalised to the specific case, history and membership tier, not a blast.
Voice AI agent
Natural voice on inbound and outbound, with live transfer to a human at any point.
Agent Steward
Every conversation graded and coached automatically, so quality doesn't drift.
Omnipresent
One case across voice, SMS, chat, email and WhatsApp — context never resets.
Trust OS
Pricing, disclosure and consent rules enforced mid-sentence, with a full audit trail.
Desk
Your team's shared workspace for cases the AI escalates, with full history attached.
Integrations
ServiceTitan, Housecall Pro, Jobber, CRM and calendar — read capacity, write jobs.
Exception engine
Parts, claims, warranties and windows tracked until the case actually closes.
As the call happens
"My AC stopped working this morning"
Membership #H-2291 verified · $75 diagnostic waived
CarraCSR
Your plan is verified. Next open slots on the live board:
1. Tomorrow 10 AM – 2 PM
2. Thursday 8 – 11 AM
Customer · SMS
1
CarraCSR
Booked — tomorrow 10 AM–2 PM. Address confirmed, job created in ServiceTitan. See you then.
Proactive · day 3
Part delayed by the supplier. CarraCSR called the homeowner, moved the window to Friday 8–11 and notified the tech — before anyone asked.
Where the others stop
Inbound booking
Voice and SMS together, tappable slots, live capacity.
Post-booking lifecycle
Exceptions, reschedules, warranties and contractors through resolution.
Re-engagement
Voice and text with full context, continuing from the last interaction.
Multi-party coordination
Customer, tech, dispatcher, supplier and adjuster in one thread.
Persistent memory
A living case profile across channels, days and interactions.
Governance
Pricing, disclosure and consent rules enforced mid-sentence.
Book more. Lose fewer. Keep every customer.
See it workPerformance
Industry-leading booking rates.
92%+
of qualified calls converted into booked jobs
1 ring
average pickup on inbound calls and texts
24/7
coverage across nights, weekends and holidays
0
voicemails, hold queues or missed opportunities
Integrations
Easily integrate with any tool.
CarraCSR connects to any software with an available API — field service platforms, scheduling, CRM, payments and review tools — so every booking, note and outcome lands where your team already works.
Request an integration →Industries
Customer support
Hands-on setup and support for optimal AI performance.
Our team builds your call flows with you, tunes the scripts against real recordings in the first weeks of service, and stays reachable afterwards — no ticket queue, no self-serve-only onboarding.
The CARRA27 model stack
Seven models working the call. Not one.
Most AI answering services run a single conversational model and hope it holds. CARRA27 runs a layered stack: each layer is specialised, measurable and independently tuned to your business, so the caller hears one voice while seven models do the work.
The foundation is a low-latency conversational model that interrupts naturally, reads caller intent within the first sentence and adapts tone to the personality on the line — the single biggest driver of booking rate.
On top of it sits your company brain: your pricing, service areas, trucks, technician calendars and policy exceptions, grounded so the model quotes what is true and escalates what is not. Every answer is checked before it is spoken.
01
Conversation core
Sub-500ms full-duplex speech model with barge-in, backchannels and accent robustness. Sounds like a person, not a menu.
02
Intent & triage
Classifies emergency vs. routine vs. sales vs. spam on the first turn and routes before the caller has to repeat themselves.
03
Company knowledge grounding
Retrieval over your pricebook, service areas, warranties and SOPs. No pricing hallucinations — unknowns get escalated, not invented.
04
Scheduling optimiser
Reads live capacity, drive time and technician skill to offer slots that your dispatcher would actually accept.
05
Objection & conversion model
Trained on outcome-labelled trade calls to recover price pushback, 'just checking' calls and competitor comparisons.
06
Compliance & safety guard
Real-time screening for recording consent, TCPA rules, PII handling and anything the AI should never promise.
07
Continuous learning loop
Every call is scored against booked/lost outcomes and fed back weekly, so the stack gets measurably better each month.
Why it beats a single-model service
- Failures are isolated to one layer, not the whole call
- Each layer is measured separately, so tuning is targeted
- Grounded answers instead of confident guesses
- Model choices swap as better ones ship — no rebuild
AI CSR pricing plans
Pricing tailored to your home and field service business, with zero surprise fees.
First 3 months free
Start any plan this quarter and pay nothing for three months — onboarding, script build and integrations included. No lock-in; cancel inside the free period at no cost.
Claim 3 months free →Choose the number of approximate minutes you think you'll need.
I need 500 minutes per month
Recommended plan: Launch
Launch
$449/mo
Up to 1,000 minutes per month included
First 3 months free
- —AI CSR on calls and texts, 24/7
- —Booking into your existing schedule
- —Standard integrations
- —Guided onboarding and script build
Scale
$789/mo
Up to 3,500 minutes per month included
First 3 months free
- —Everything in Launch
- —AI Dispatcher and AI Sales agents
- —Outbound follow-up campaigns
- —Advanced routing and escalation rules
Enterprise
Custom
7,000 to 27,000+ minutes per month
First 3 months free
- —Everything in Scale
- —Multi-location and multi-brand call flows
- —Custom integrations and reporting
- —Dedicated support team
Frequently asked questions
A tool this powerful will spark a few questions.
Now live · free
Carraggon CARRA27
Twelve specialised models, a six-agent CarraCSR crew and 60+ integrations — and the whole stack is free.
Explore CARRA27 models→See Carraggon CSR AI in action
Want to see what CarraCSR can do for your business? Talk with our team to see how it works and how we integrate it into your operations.
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