Carraggon CARRA27 · the model stack behind CarraCSR
Free — all models, all agentsTwelve models. Six agents. One conversation.
CARRA27 is Carraggon's layered intelligence stack. Each layer is specialised, measured and independently tuned — so your caller hears one calm voice while twelve models and a crew of agents do the work behind it.
12
specialised models in the stack
~380ms
median voice response latency
60+
supported integrations
$0
to run the whole stack
The CARRA27 models
Every layer does one job, exceptionally well.
Tap any model to see what it is responsible for and how it is measured.
Features
What makes CARRA27 different.
Layered, not monolithic
Twelve specialised models instead of one general one. A failure is isolated to a layer, never the whole call.
Grounded by default
Pricing, policy and availability answers are retrieved and verified before they are spoken.
Measured per layer
Latency, accuracy and booking impact are tracked model by model, so tuning is targeted.
Model-agnostic
Each layer swaps to the best available model as new ones ship — no rebuild, no migration.
Multi-lingual
English and Spanish out of the box, with per-caller language detection mid-conversation.
Private by design
Per-tenant isolation, PII redaction before storage, and no training on your customer data.
Multi-agentic CarraCSR
A crew of agents, not a single bot.
CarraCSR runs six agents on top of CARRA27. They share one memory and one orchestrator, hand work to each other mid-conversation, and pull a human in the moment it matters.
Receptionist agent
Greets, screens and never puts a caller on hold.
VOICE · TRIAGE
CSR agent
Qualifies the job, quotes what is true, books it on the board.
BRAIN · SCHED
Dispatcher agent
Balances crews, drive time and priority across the day.
SCHED · OPS
Sales agent
Chases estimates, revives aged leads, sells memberships.
CONVERT · REACH
Follow-up agent
Reminders, on-the-way texts, review requests, rebooks.
REACH · MEMORY
Supervisor agent
Scores every call live and pulls a human in when risk appears.
QA · GUARD · HANDOFF
How the hand-off works
01
Orchestrator receives
The inbound call, text or form lands on the orchestrator with caller memory attached.
02
Agent selected
TRIAGE picks the right agent — emergency goes to dispatcher, quote goes to sales.
03
Agents collaborate
Agents call each other as tools mid-conversation; the caller only ever hears one voice.
04
Human or done
Supervisor scores the call live and warm-transfers with context if risk or VIP rules fire.
Integrations
60+ integrations, plus anything with an API.
CARRA27 writes where your team already works — field service software, CRM, telephony, payments and reviews. Already running Sameday, Avoca or another answering service? CarraCSR sits alongside it and takes the overflow, or replaces it entirely on your timeline.
Field service platforms
AI & answering services
CRM & sales
Telephony & messaging
Scheduling & calendars
Payments & finance
Marketing & reviews
Ops & data
Pricing
CARRA27 is free.
No licence fee for the models, no per-agent charge, no integration fee. You get the whole stack and the whole CarraCSR agent crew at no cost — we only ever talk about money once it is booking jobs for you.
- ✓All twelve CARRA27 models
- ✓The full multi-agentic CarraCSR crew
- ✓Unlimited concurrent calls and texts
- ✓Every integration in the catalog
- ✓Guided onboarding and script build
- ✓Live call scoring and transcripts
No card required. Usage-based telephony minutes billed at cost.