01
Conversational triage
Talks the resident through the issue in plain language, asks for photos or video, and resolves the fixable ones on the spot with guided troubleshooting.
← Carraggon Performers
Maintenance Performer — an agent that closes the ticket.
It answers the resident, works out what's actually broken, opens the work order, dispatches the right vendor, chases the SLA and verifies the fix. Your team only sees the exceptions.
Capabilities
Everything a maintenance coordinator does — running without a queue.
02
Work-order creation
Writes a clean, structured work order — category, priority, unit, access instructions, pet and entry notes — straight into your PMS.
03
Priority & emergency routing
Recognizes life-safety and property-damage language, escalates instantly to on-call, and never leaves an emergency in a queue.
04
Vendor dispatch
Picks the right vendor by trade, coverage area, rate card and current load, then negotiates a slot that works for the resident.
05
Scheduling & reminders
Confirms the appointment window with the resident, sends reminders, and handles reschedules without a phone call to your office.
06
SLA tracking
Watches every open order against your service standards and nudges — vendor, then supervisor — before a breach, not after.
07
Completion verification
Collects proof of work, asks the resident to confirm the fix, and reopens automatically when the issue comes back.
08
Cost benchmarking
Compares invoices against portfolio history, flags outliers, and separates true capex from recurring repair spend.
Live demo
Talk to the Maintenance Performer
Try it live: describe a maintenance issue the way a resident would and watch triage, work-order creation and vendor dispatch happen. This is a sandbox — actions are simulated, not written to a live system.
Start with one of these:
How it works
Five steps, none of them on your team's calendar.
1
Intake
Resident reports by text, portal, email or call. The Performer answers in seconds, any hour.
2
Diagnose
Structured questions plus photos determine the trade, urgency and whether it's self-resolvable.
3
Dispatch
Work order created and routed to the right internal tech or vendor with full context.
4
Track
SLA clock running, resident updated at each step, escalation on delay or silence.
5
Verify
Proof of completion, resident confirmation, invoice check, order closed.
What operators see
< 60s
average first response to a resident maintenance request
40%
of tickets resolved or deflected before a truck rolls
24/7
emergency triage with instant on-call escalation
Control
Autonomous, inside the limits you set.
The Performer acts on its own for routine work and stops at the boundaries you define — spend, vendors, escalation and human handoff.
Spend limits
Set an approval threshold — above it, the Performer prepares the dispatch and waits for a human.
Vendor allowlists
Only your approved, insured vendors get work, with rate cards enforced per trade.
Full audit trail
Every message, decision and dispatch is logged with a timestamp and reason.
Human handoff
Any resident can ask for a person; the Performer transfers with a complete summary.
Put the Maintenance Performer on your portfolio.
30 minutes. We'll take your last month of work orders and show you exactly which ones it would have handled end to end.
Schedule your intro call→