01
XRR Agent
Ground-breaking conversational and agentic AI that resolves customer requests end to end, not just answers them.
- Intent detection and resolution
- Tool and system actions
- Human handoff with full context
Carraggon ConneXRR · AI voice & chat agents for sales, support and contact centres
A new era of customer service.
Automate inbound and outbound conversations with agents that convert. ConneXRR listens, reasons and acts across voice, chat and every messaging channel — and it works for every industry Carraggon serves.
✓ Adaptable to any sector✓ Voice, chat and omnichannel in one agent★ Industry-leading response times
The ConneXRR platform
Industry-leading performance across every conversation you have.
02
XRR Voice
Human-like voice agents that handle inbound and outbound calls at scale, in natural conversation.
- Inbound call deflection
- Outbound campaigns
- Barge-in and natural turn-taking
03
XRR Speech Recognition
High-accuracy transcription tuned to your accents, product names and domain vocabulary.
- Custom vocabulary
- Real-time streaming transcripts
- Multi-language coverage
04
XRR Analytics
Every conversation measured — drivers, sentiment, containment and revenue impact in one view.
- Contact-driver clustering
- Sentiment and CSAT signals
- Containment and cost per contact
05
XRR Quality
Score 100% of interactions automatically against your own QA framework, not a 2% sample.
- Automated scorecards
- Compliance phrase checks
- Coaching recommendations
06
XRR Knowledge
A living knowledge layer grounded in your documents, policies and systems — with citations.
- Grounded answers with sources
- Gap detection from real questions
- Version and approval control
07
XRR Omni
One agent, every channel — voice, chat, WhatsApp, SMS, email and social, with shared memory.
- Unified conversation history
- Channel-native formatting
- Seamless channel switching
08
XRR Excellence
Workforce and operations tooling that keeps humans and agents working as one team.
- Routing and prioritisation
- Agent assist in real time
- Live queue and SLA views
Where it works
Automate inbound and outbound conversations that convert.
Sales
Qualify inbound leads in seconds, run outbound campaigns and book meetings straight into the calendar.
Support
Resolve the repetitive 70% — status, billing, changes, troubleshooting — and escalate the rest with context.
Contact centres
Absorb peak volume without hiring, cut wait times and give every human agent live assist.
Collections & retention
Respectful, compliant outreach that captures commitments and saves at-risk accounts.
Adaptable to any sector
One conversation layer for every Carraggon industry.
ConneXRR inherits the domain intelligence of the vertical it runs in — the same agent framework, tuned to the language, policies and systems of your industry.
Banking & Financial ServicesInsuranceGovernmentManufacturingHealthcareEnergy & UtilitiesRetail & E-commerceEducationReal Estate & HospitalityTravel & LogisticsTelecomFood & Restaurants
Performance
24/7
coverage — every call and message answered instantly
70%
of routine contacts resolved without a human
<1s
first response across voice and chat channels
14 days
from kickoff to a live pilot on your queues